Urban Chores is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Personal Information
Name, email address, phone number
Billing and shipping address
Payment information (processed securely by Razorpay)
Automatic Information
IP address, browser type, device information
Cookies and usage data
Pages visited and time spent on site
2. How We Use Your Information
We use collected information to:
Process and fulfill your orders
Send order confirmations and updates
Respond to customer service requests
Improve our website and services
Send promotional communications (with your consent)
Prevent fraud and enhance security
3. Information Sharing
We do not sell your personal information. We may share information with:
Payment Processors: Razorpay for secure payment processing
Shipping Partners: For order delivery
Service Providers: Who assist in business operations
Legal Authorities: When required by law
4. Payment Security
All payment transactions are processed through Razorpay’s secure gateway. We do not store complete credit/debit card information on our servers.
5. Cookies
We use cookies to:
Remember your preferences
Analyze website traffic
Personalize content
You can disable cookies in your browser settings, but this may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Withdraw consent at any time
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
